Return / Exchange Policy
An easy cancellation process is available for all our esteemed customers. You can cancel your order within 24 hours of order confirmation (excluding Saturday and Sunday) and if your order has not been shipped. Your entire order amount will be refunded in case of online payment.
You can cancel an order using the following steps:
Option 1- Write to our customer support team at email@example.com
Option 2 - Reach out to us on WhatsApp at +91 9058309992
- If the order has been shipped, then we will consider the cancellation on a case-to-case basis.
- In case of cancellation, we process the refund immediately. It takes 3-5 days for the amount to reflect in your account, depending on your mode of payment.
Returns / Replacements:
Due to hygiene reasons we do not accept returns or refunds on our products. We will only consider returns if your order(s) is in a damaged/defective state or in case you’ve received an incorrect product. Such products will only be considered if they are in their original packaging, in an unused and sealed condition.
How do I return an item purchased on Body Tech Co.?
- Write to our Customer Support team via email at firstname.lastname@example.org within 2 days of receiving your order.
- Provide us with your order ID details and your request to replace your order. Kindly email images of the product from 2-3 angles or a video capturing your concern and the invoice for our reference.
- We will pick up the products within 2-4 business days. We will initiate the replacement process for the damaged / defective / wrong product only if the products are received by us in their original packaging with their seals, labels intact.
- In case your order is eligible for replacement, the new order will be shipped in 24-48 hours.
Which are the items that cannot be returned?
Returns will not be accepted under the following conditions:
- If the product is damaged due to mishandling.
- If the product has been used or altered.
- If a request is initiated after 3 business days of order delivery.
- At Body Tech Co., we strive to ensure that our customers are satisfied with their purchases. If you find that the product you've received doesn’t fit you properly, our Exchange Policy is here to help. You can exchange any product purchased from Body Tech Co. within 7 days of receiving the item.
- The product must be in its original packaging with all tags intact.
- The original invoice must be provided as proof of purchase.
- Contact our customer service team at email@example.com to initiate the exchange process.
- Once your exchange request is approved, you will receive instructions on how to send the product back to us.
- After we receive and inspect the product, we will send you an email to notify you of the approval or rejection of your exchange.
- If approved, you can choose another product of the same value or pay the difference for a higher-priced item.
- Customers are will be charged INR 100/- for shipping cost per order.
- We reserve the right to modify this exchange policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.
For any questions or concerns regarding this exchange policy, or if you need assistance with an exchange, please contact us at firstname.lastname@example.org.